Cover; Half Title; Title Page; Copyright Page; Table of Contents; Preface; Chapter One: TQM in America--A Review; Introduction; Manufacturing Industry; Auto Industry; Services Industries; Health Care Industry; Conclusion; Chapter Two: Deming's 14 Points for TQM Implementation; Introduction; Deming's 14 Points; Possible Pitfalls Confronting Management in the Implementation of TQM; Conclusion; Chapter Three: TQM--Basic Concepts; TQM; The Chain Reaction for Quality Improvement; Chapter Four: Planned Organizational Change; Defining the Future State; Implementing Total Quality Management
Production Viewed as a SystemChapter Five: A Management Structure for TQM; Implementing the 14 Management Principles; Current Organizational Structure; Organizing for Transformation; Parallel Structure: Who and Function; Linking for Communication and Decision Making; Chapter Six: TQM Education and Training; Implementing the 14 Management Principles; Education and Training Strategy for TQM; Level I: Theory and Basic Concepts; Level II: Basic Methods and Tools; Level III: Advanced Methods; Courses; Chapter Seven: Organization Assessment; What Is It?; Why Do It?
Functions of an Organization-Wide Survey (Generic)When Do You Do It?; How Is It Done?; What Is Measured?; Who Participates?; Organization Climate Profile; Chapter Eight: TQM Implementation Guidelines; Chapter Nine: A Total Quality Management Process Improvement Model; Implementing the 14 Management Principles; Purpose; Some Improvement Prerequisites; The Shewhart Cycle; Use of ""Plan-Do-Check-Act"" Cycle; Responsibilities During the Improvement Cycle; Process Improvement Model for Total Quality Management; Translating the Voice of the Customer
Process Improvement Model for Total Quality ManagementBasic Graphic Tools; Continue the Cycle; Suggested Books and Monographs; Selected Quality Management Journals; Index
Summary
Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works
