| Description |
x, 262 pages : illustrations ; 24 cm |
| Contents |
Machine derived contents note: Acknowledgments ix -- 1. Introduction 1 -- What Is Work Culture? 3 -- Why the Increased Interest in Work Culture? 6 -- Work Culture Measurement 12 -- Outline of the Book 14 -- 2. Work Culture and Business Success: The Evidence 17 -- Kotter and Heskett's Findings 17 -- Collins and Porras' Findings 19 -- Findings from HayGroup's Employee Survey Databases 21 -- Findings Summarized in "The Service Profit Chain" 26 -- Conclusions 28 -- 3. Work Cultures and Their Continuing Evolution 31 -- Culture As an Organizing Concept 32 -- The Elements of a Work Culture 34 -- The Evolution of Four Cultures 35 -- The Functional Culture 37 -- The Process-Driven Culture 38 -- The Time-Based Culture 42 -- The Network Culture 44 -- The Culture-As-Sport Analogy 47 -- The Organizational Melting Pot 49 -- The Link between Culture and Compensation 51 -- Assessing Your Organization's Culture 54 -- Separating Function from Form: Assessment Criteria 55 -- Understanding Your Culture Is Only the First Step 60 -- 4.The Role of Employee Research in Measuring and -- Managing Culture 63 -- Methodology 63 -- Overview of Case Studies 64 -- Discussion of Select Case Studies 65 -- Methods and Approaches of Special Note 73 -- Mistakes to Learn From 86 -- Overview and Methodological Articles 87 -- Conclusion 89 -- 5. Employee Measurement Best Practices 95 -- Best Practices 97 -- Employee Measurement Positioning 97 -- Overall Process Design 99 -- Questionnaire Design 100 -- Questionnaire Administration 109 -- Data Processing 117 -- Packaging Results 118 -- Survey Follow-Up and Action Planning, 120 -- 6. Six Case Studies 127 -- Case Study #I: Use Statistics to Ensure a Solid Connection to Your -- Business 127 -- Case Study #2: Consider Special Techniques Such as the -- "Performance Survey" 147 -- Case Study #3: Consider Special Techniques Such as the "Targeted -- Culture Assessment" 153 -- Case Study #4 and #5: Execute the Fundamentals Well throughout -- the Survey Cycle 161 -- Case Study #4 162 -- Case Study #5 171 -- Case Study #6: Converting Employee Survey Results into -- Business Improvements 178 -- Conclusions from the Six Case Studies 189 -- 7. Conclusions 193 -- Changing Organizational and Competitive Environments 193 -- The Future: How Will Work Cultures Evolve? 197 -- The Future: How Will Employee Measurement Evolve? 206 -- Some Final Thoughts on Organizational Change 222 -- Appendixes -- A. Some Thoughts on Employee Morale 225 -- B. Six Keys to Successful Employee Research 229 -- C. Sample Question Categories 239 -- D. High-Performance Databases 243 -- Bibliography 249 -- Index 257 |
| Summary |
Rollins and Roberts review the major literature focusing on employee measurement, detail the continuum of corporate cultures, and compile for the first time "best practices" in employee measurement. They also provide six case studies that give highly detailed accounts of how successful companies have implemented employee measurement programs to examine their work culture and then used the resulting information to improve performance and the bottom line. This book is important reading for corporate executives, specialists, and academics involved in human resource management, change management, organizational behavior, management theory and techniques, organizational measurement, and employee attitude/opinion measurement |
| Bibliography |
Includes bibliographical references (pages [249]-255) and index |
| Subject |
Corporate culture.
|
|
Organizational effectiveness.
|
|
Success in business.
|
| Author |
Roberts, Darryl, 1963-
|
| LC no. |
98004933 |
| ISBN |
1567201229 alkaline paper |
|
