| Description |
1 online resource |
| Contents |
Title page -- CIP data -- Contents -- Figures and Tables -- Preface -- Introduction -- Chapter One_What Is Quality? -- So What is Quality? -- Another Definition of Quality -- Quality and Product Features -- Quality and Benefits -- Quality and Value -- A Few Words About What Quality is Not -- Chapter Two_Quality and Strategy -- Quality and the Management Team -- Chapter Three_Quality Culture -- Chapter Four_Quality and Customers -- Chapter Five_Quality and Organization Objectives -- Dr. Deming's 14 Points for Management -- Chapter Six_Quality Objectives -- Chapter Seven_The Role of Departments |
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Chapter Eight_The Role of the Quality Department -- Chapter Nine_Quality and Its Relationship with Other Departments -- Operations -- Design -- Engineering -- Sales and Marketing -- Finance -- Human Resources -- IT -- Purchasing, Logistics, and Supply Chain Management -- Chapter Ten_Quality and Suppliers, Logistics, and Supply Chain Management -- Supplier Selection -- Purchasing -- Receiving, Identification, and Storage -- Supplier Development -- Chapter Eleven_Quality and Change Management -- Chapter Twelve_Quality and Training -- Chapter Thirteen_Quality Management Systems (QMS) |
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Chapter Fourteen_Auditing -- Who Should Conduct Audits? -- General Auditing Tips and Requirements -- Chapter Fifteen_Quality and Lean Management -- Chapter Sixteen_Six Sigma -- Chapter Seventeen_Risk Management -- Appendix 1_Definitions of Quality -- Appendix 2_A Generic History -- Appendix 3_Traditional Key Performance Indicators for Quality -- Appendix 4_Flow Chart -- Appendix 5_Risk Tool- Failure Mode and -- Appendix 6_Abbreviations -- Appendix 7_Quality Tools -- Bibliography -- About the Author -- Untitled |
| Subject |
Senior leadership teams.
|
|
Quality assurance.
|
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Quality assurance
|
|
Senior leadership teams
|
| Form |
Electronic book
|
| ISBN |
195307913X |
|
9781953079138 |
|
