What is competency-based training? -- Why organizations use competencies -- Basics of assessing competencies and determining learning and training needs -- Designing training using competencies -- Using technology to support competency-based learning -- Communicating about competency-based approaches -- Using competencies to guide learning: an application guide -- The future of competency-based training and learning -- Appendix A: frequently asked questions (FAQs) on competency-based training -- Appendix B: competency modeling: the basics of identifying competencies
