Doing business in a new business world -- The basics of quality improvement -- Setting the stage for a successful project -- Getting underway -- Building an improvement plan -- Learning to work together -- Team-building activities -- Appendix 1. Further readings -- Appendix 2. Picture book format example -- Appendix 3. The planning grid
Notes
Includes index
Spiral binding
Bibliography
Includes bibliographical references (page A1-1--A1-3)
