Cover -- Title page -- Copyright page -- Contents -- Notes on Authors -- 1: Introduction to Crisis Communication Theory -- Defining Crisis -- Defining Communication -- Theory -- Critiquing Theory -- Plan for This Book -- Conclusion -- References -- 2: Theories of Communication and Crisis Development -- Assumptions of Stage Models -- Three-Stage Model -- Applications of the Three-Stage Model -- Strengths and Weaknesses of the Three-Stage Model -- Fink's Four-Stage Cycle -- Applications of Fink's Four-Stage Cycle -- Strengths and Weaknesses of Fink's Four-Stage Cycle
Turner's Six-Stage Sequence of Failure in Foresight -- Applications of Turner's Six-Stage Sequence of Failure in Foresight -- Strengths and Weaknesses of Turner's Six-Stage Sequence of Failure in Foresight -- Crisis and Emergency Risk Communication -- Applications of CERC -- Strengths and Weaknesses of CERC -- Conclusion -- References -- 3: Theories of Communication and Warning -- Detection of Risks -- Functional Approaches to Communication and Warning -- Hear-Confirm-Understand-Decide-Respond Model -- Applications of the Hear-Confirm-Understand-Decide-Respond Model
Strengths and Weaknesses of the Hear-Confirm-Understand-Decide-Respond Model -- Protective Action Decision Model -- Applications of the PADM -- Strengths and Weaknesses of the PADM -- Integrated Model of Food Recall -- Applications of the Integrated Model of Food Recall -- Strengths and Weaknesses of the Integrated Model of Food Recall -- Emerging Warning Systems -- Conclusion -- References -- 4: Theories of Communication and Crisis Outcomes -- Organizational Learning -- Experience -- Meaningful Change -- Healing -- Applications of Organizational Learning
Strengths and Weaknesses of Organizational Learning -- Sensemaking -- Cosmology Episode -- Enactment -- Selection -- Retention -- Applications of Sensemaking -- Strengths and Weaknesses of Sensemaking -- Organizational Legitimacy -- Legitimacy Gaps -- Actional Legitimacy -- Applications of Organizational Legitimacy -- Strengths and Weaknesses of Organizational Legitimacy -- Situational Crisis Communication Theory -- Response Strategies -- Evaluating Reputational Threat -- Selecting a Crisis Response Strategy -- Applications of SCCT -- Strengths and Weaknesses of SCCT -- Discourse of Renewal
Learning -- Ethical Communication -- Prospective versus Retrospective Vision -- Effective Organizational Rhetoric -- Applications of a Discourse of Renewal -- Strengths and Weaknesses of a Discourse of Renewal -- Conclusion -- References -- 5: Theories of Communication and Emergency Response -- Assumptions of Communication and Emergency Response -- Chaos Theory and Emergent Self-Organization -- Applications of Chaos Theory -- Strengths and Weakness of Chaos Theory -- Theories of Communication and Crisis Coordination -- Applications of Coordination Theory
