Emotional intelligence: an introduction -- Self-awareness -- Self-management -- Social awareness -- Relationship management -- Traits and practices of emotional intelligence people outside of libraries find important -- Critical thinking: an introduction -- Critical decision-making -- Critical problem-solving -- Writing critically -- Creative thinking -- In closing -- Appendix A. Case studies -- Appendix B. Kreitz's 96 el traits -- Appendix C. Standard memo layout -- Appendex D. Elements of an executive summary
Summary
As the use of libraries changes, leaders need to improve their emotional intelligence and critical thinking in order to attract and retain users. Focused on practical management advice, this is an engaging discussion of how library leaders can grow in their role
