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Streaming video
Author Shervington, Martin speaker

Title Social Media Marketing: Managing Customer Comments. with Martin Shervington
Published Carpenteria, CA, 2016
Online access available from:
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Description 1 online resource (streaming video file)
Summary Learn how to manage customer comments in any online community: Twitter, Facebook, blogs, and websites
Building a community online involves engaging and interacting with others. Whether it's a tweet, Facebook post, or article, you'll receive comments. Learn the best practices for responding to comments, knowing your audience, and building authority online. Martin Shervington explains the role of psychology in moderating a healthy community, and provides tips on increasing engagement by posting attention-getting content such as images and questions. Plus, find out how to avoid a negative community, with tips on dealing with trolls and getting conversations back on track
Notes 2/27/201612:00:00AM
Cast Presenter: Martin Shervington
Notes Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
Genre/Form Instructional films.
Educational films.
Author Linkedin (Firm)