| Description |
1 online resource (370 pages) |
| Series |
Real Language Series |
|
Real language series.
|
| Contents |
Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; Foreword; Acknowledgements; 1. Language, bureaucracy and social control; Bureaucracy; Bureaucracy and social control; Language and bureaucracy; Synopsis; 2. Bureaucratisation and debureaucratisation in contemporary society; Introduction: what discourse practices are construed as bureaucratic?; Bureaucratisation and debureaucratisation; Changing discourse practices as action and as process; The analysis of language use; The language-situation dynamic; Social control as an area of struggle; Conclusion |
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3. The pragmatics of information exchange in bureaucratic discourseIntroduction: information exchange as a focus of study; Bureaucrats seeking information and clients giving it; Interpreting information exchange in pragmatic terms; Reversing the roles: clients seeking information and institutions avoiding giving information; Conclusion: regulated information exchange and social control; 4. Role behaviour in discourse; Introduction; Modes of talk and multiple role behaviour; Discourse roles; Shifting role relationships and the construction of social identities; Role perception in discourse |
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Conclusion5. The client's perspective: clients as citizens; Introduction; Challenging the inhuman face of bureaucracy; Creating an edge over the institution; Talking to bureaucrats in order to maintain non-clienthood; Client's response to institutional failure: the case of lost mail; Conclusion; 6. The bureaucrat's perspective: citizens as clients; Introduction; Alarming the client; Maintaining bureaucracy through official documents: forms and leaflets; Conclusion; 7. The discourse of mediation: bureaucrats' dilemma and clients' wisdom; Introduction |
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Social workers attempting to redress the imbalanceCounselling institutions; Institutional monopolies over mediation; Conclusion: socio-economic struggles over multi-tier bureaucracy; 8. Instead of a conclusion; Bibliography; Appendices; Index |
| Summary |
Language, Bureaucracy and Social Control explores the varying inter-relationships between language, forms of bureaucratic organisation and social control. The text provides a detailed examination of the discursive dimensions of some of the key techniques of modern power: the 'productive' surveillance practices of administrative and public service institutions. Special attention is paid to recent developments within the state domain and the private economy such as the introduction of consumerism and promotional practices in welfare institutions, and the spread of bureaucratisation in con |
| Notes |
Print version record |
| Form |
Electronic book
|
| Author |
Slembrouck, Stefaan
|
| ISBN |
9781317896487 |
|
1317896483 |
|
