Ch. 1. Looking back on police and people in London / Alistair Henry -- Ch. 2. The trajectory of 'private policing' / Les Johnston -- Ch. 3. Police ethnography in the house of serious and organized crime / James Sheptycki -- Ch. 4. Policing and ethnic minorities / Alistair Henry -- Ch. 5. Public order : then and now / P. A. J. Waddington -- Ch. 6. 'Reassurance policing : feeling is believing' / Adam Crawford -- Ch. 7. The architecture of policing : towards a new theoretical model of the role of constraint-based compliance in policing / Richard Jones -- Ch. 8. Policing London, 20 years on / Mike Hough -- Ch. 9. Managing the police through a time of change / Peter Neyroud -- Ch. 10. The future of policing in Britain / Tim Newburn -- Ch. 11. Policing our future / Clifford Shearing -- Ch. 12. New challenges to police legitimacy / David J. Smith