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Authors (Last name first) (1-2 of 2)
Smith, Ralph F., 1953-
1
2007
Business process management and the balanced scorecard : using processes as strategic drivers
Smith, Ralph F., 1953-
Hoboken, N.J. : John Wiley & Sons, [2007]
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2
2007
Business process management and the balanced scorecard : using processes as strategic drivers
Smith, Ralph F., 1953-
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