pt. I. What? Introduction to "what?" ; Lean enterprise ; Six sigma ; Human systems dynamics -- pt. II. So what? Introduction to "so what?" ; Introduction to TryinHard Marine ; The project begins ; The training begins ; The training drags on ; The projects : an update ; A staff meeting -- pt. III. So what? : take 2. The TryinHard Marine case story retold ; The next staff meeting ; Choosing a consultant ; Establishing the initial projects ; The training ; Another leadership team meeting ; Meanwhile, back at the projects ; One year later -- pt. IV. Now what? Now what? ; What next?
"A Productivity Press book."
Includes bibliographical references (pages 167-168) and index