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Authors (Last name first) (1-3 of 3)
Stauss, Bernd.
1
2004
Complaint management : the heart of CRM
Stauss, Bernd.
First edition
Cincinnati : Thompson/South-Western, [2004]
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MELB
658.812 Sta/Cmt
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2
2023
Psychology of gift-giving
Stauss, Bernd, author
Berlin, Heidelberg : Springer Berlin / Heidelberg, 2023
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Electronic Resources
3
2008
Services science : fundamentals, challenges and future developments
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