| Description |
1 online resource (ix, 142 pages) |
| Contents |
pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle |
| Summary |
Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in |
| Bibliography |
Includes bibliographical references (pages 129-135) and index |
| Notes |
English |
|
Print version record |
| Subject |
Patient satisfaction.
|
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Statistics -- Methodology
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Patient Satisfaction
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Data Collection
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HEALTH & FITNESS -- Health Care Issues.
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MEDICAL -- Public Health.
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MEDICAL -- Health Policy.
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HEALTH & FITNESS -- Diseases -- General.
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MEDICAL -- Diseases.
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MEDICAL -- Health Care Delivery.
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Patient satisfaction
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| Form |
Electronic book
|
| Author |
Applebaum, Robert.
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Straker, Jane K.
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Geron, Scott, 1952-
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| ISBN |
9780826116895 |
|
0826116892 |
|
9786611806170 |
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6611806172 |
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