| Description |
xvi, 426 pages : illustrations ; 24 cm |
| Contents |
Pt. I. Management of Total Quality. 1. Total Quality Management and the Revival of Quality in the United States. 2. Leadership. 3. Information and Analysis. 4. Strategic Quality Planning. 5. Human Resource Development and Management. 6. Management of Process Quality. 7. Customer Focus and Satisfaction. 8. Benchmarking. 9. Organizing for Total Quality Management. 10. Productivity and Quality. 11. The Cost of Quality -- Pt. II. Processes and Quality Tools. 12. The Concept of a Process. 13. Data and Sampling. 14. The Seven Basic Quality Control Tools. 15. Control Charts for Variables. 16. Control Charts for Attributes. 17. When to Use the Different Control Charts. 18. Quality Improvement Stories. 19. Quality Function Deployment -- Pt. III. Criteria for Quality Programs. 20. ISO 9000. 21. What Is the Baldrige Award? 22. European Union Directives. 23. QS-9000. 24. ISO 14000 -- Pt. IV. Cases in Quality. 25. ISO 9000: A Practical Step-by-Step Approach. 26. Colony Fasteners |
| Notes |
Rev. ed. of: Principles of total quality / Vincent K. Omachonu, Joel E. Ross |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Quality control -- Standards.
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Quality control.
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Total quality management.
|
| Author |
Omachonu, Vincent K.
|
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Ross, Joel E.
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Swift, J.A. Principles of total quality / Vincent K. Omachonu Joel E. Ross
|
| LC no. |
97204505 |
| ISBN |
1574440942 (acid-free paper) |
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