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Author Symposium on the Consumer Psychology of Tourism, Hospitality, and Leisure (3rd : 2003 : Melbourne, Austria)

Title Consumer psychology of tourism, hospitality and leisure. Volume 3 / edited by Geoffrey I. Crouch [and others]
Published Wallingsford, Oxfordshire ; Cambridge, MA : CABI Pub., [2004]
Online access available from:
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Description 1 online resource (xiv, 335 pages) : illustrations
Contents Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure / Geoffrey I. Crouch, Richard R. Perdue, Harry J.P. Timmermans and Muzaffer Uysal -- Profiling the One- and Two-star Hotel Guests for Targeted Segmentation Action : a Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies / Sara Dolnic̆ar -- The Influence of Consumers' Emotions on their Service Product Evaluation / Sandra Gountas and John Y. Gountas -- Validating a Guttman-type Social Distance Scale for Explaining Residents' Attitudes towards Tourism / Maree Thyne and Andreas H. Zins -- Motivation for Domestic Tourism : a Case Study of the Kingdom of Saudi Arabia / Naima B. Bogari, Geoff Crowther and Norman Marr -- Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage : Are Ecotourism Operators Missing the Boat with their Advertising? / Garry G. Price -- Domestic Leisure Traveller Consumption Systems / Elizabeth Cowley, Ray Spurr, Peter Robins and Arch G. Woodside -- Tourist Activity Planning in Congested Urban Tourism Environments : Towards a Game-theoretic Model and Decision Support System / Qi Han, Benedict G.C. Dellaert, W. Fred van Raaij and Harry J.P. Timmermans -- Comparing First-time and Repeat Visitors' Activity Patterns in a Tourism Environment / Astrid D.A.M. Kemperman, Chang-Hyeon Joh and Harry J.P. Timmermans -- A Study of Tourist Decision Processes: Algarve, Portugal / Antónia Correia and Geoffrey I. Crouch -- The Consumption of Association Convention Sites : Preliminary Results from a Study of Site Choice / Geoffrey I. Crouch and Jordan J. Louviere -- Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel / Tzung-Cheng Huan and Jay Beaman -- A Duality in Vacation Decision Making / Kenneth F. Hyde -- A Model of Vacation Choice : an Integration of Personality and Vacation Choice with Leisure Constraints Theory / Robyn L. McGuiggan -- Effects of Holiday Packaging on Tourist Decision Making : Some Preliminary Results / Walaiporn Rewtrakunphaiboon and Harmen Oppewal -- An Examination of the Antecedents and Consequences of Customer Satisfaction / Yuksel Ekinci and Ercan Sirakaya -- First-time and Repeat Visitors to Orlando, Florida : a Comparative Analysis of Destination Satisfaction / Paul Fallon and Peter Schofield -- Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context / Glenn F. Ross -- The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction / Muzaffer Uysal and John Williams -- Profiling Airline Web Users : a Segmentation Approach / Joseph S. Chen and Seyou Jang -- Towards More Thorough Data-driven Segmentation in Tourism : a Tracking Framework for Exploring Segment Development / Sara Dolnic̆ar -- Sustainable Tourism and Stakeholder Groups : a Case Study of Colorado Ski Resort Communities / Richard R. Perdue -- Cultural Determinants of Tourist Intention to Return / Jeffery M. Caneen -- Towards the Conceptualization of Tourism Destination Loyalty / Outi Niininen and Michael Riley -- Measuring Comparative Performance of Vacation Destinations : Using Tourists' Self-reported Judgements as an Alternative Approach / Metin Kozak -- Cross-cultural Behaviour Research in Tourism : a Case Study on Destination Image / Metin Kozak, Enrique Bigné, Ana González and Luisa Andreu -- Journeys of the Imagination? The Cultural Tour Route Revealed / Tove Oliver
Summary This book focuses on consumer behaviour in the context of tourism, hospitality and leisure. It comprises of 8 parts that discuss: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation. The book consists of 26 chapters and is indexed
Notes Revised versions of papers presented at the Third Symposium on the Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia, 5-8 January 2003
Title from e-book title screen (viewed June 11, 2004)
Bibliography Includes bibliographical references and index
Subject Consumer behavior -- Congresses.
Hospitality industry -- Psychological aspects -- Congresses.
Leisure industry -- Psychological aspects -- Congresses.
Tourism -- Psychological aspects -- Congresses.
Tourists -- Psychology -- Congresses.
Genre/Form Conference papers and proceedings.
Conference papers and proceedings.
Form Electronic book
Author Crouch, Geoffrey I. (Geoffrey Ian), 1954-
ISBN 0851998658 (e-ISBN)
9780851998657 (e-ISBN)