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E-book
Author Rabie, Tamer Samah, author

Title The last mile to quality service delivery in Jordan / Tamer Samah Rabie, Samira Nikaein Towfighian, Cari Clark, and Melani Cammett
Published Washington, DC : World Bank Group, [2017]
©2017
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Description 1 online resource (xi, 109 pages) : color illustrations
Series Directions in development. Human development
Directions in development (Washington, D.C.). Human development.
Contents Front Cover; Contents; Acknowledgments; Abbreviations; Executive Summary; Chapter 1 Accountability and Quality of Service Delivery; Introduction; Accountability and Provider Effort; Motivation of the Present Report; Report Roadmap; Notes; References; Chapter 2 Education Quality, Teacher Effort, and Accountability; Introduction; The Education Sector in Jordan; Principal Monitoring and Teacher Effort; Monitoring, Teacher Effort, and Student Learning in Jordan; Comparative Case Study in Jordanian Schools; Conclusions; Notes; References
Box 2.6 Robustness Check and Sensitivity AnalysisFigures; Figure 2.1 Public Education Expenditure as a Share of Total Government Expenditure and Average PISA Math Scores; Figure 2.2 Principal Monitoring Measures; Figure 2.3 Principal Monitoring Index; Figure 2.4 Measures of Teacher Effort Mapped against the FFT; Figure 2.5 Creating an Environment of Respect and Rapport; Figure 2.6 Providing Feedback to Students; Figure 2.7 Designing Student Assessments; Figure 2.8 Designing Coherent Instruction; Figure 2.9 Causal Pathways of Principal Monitoring on Student Learning
Chapter 3 Healthcare Quality, Provider Effort, and AccountabilityIntroduction; The Health Sector in Jordan; CMO Monitoring and Provider Effort; Conclusions; Notes; References; Chapter 4 Conclusions and Policy Recommendations; Notes; References; Appendix A Education Sector; Appendix B Sensitivity Analysis; Appendix C Health Sector; Boxes; Box 2.1 Sampling; Box 2.2 Limitations of the Principal Monitoring Index; Box 2.3 Caveat for Teacher Effort Measures; Box 2.4 Bivariate Correlations among Measures of Teacher Effort; Box 2.5 Multilevel Mediation Analysis
Figure 2.10 Letter Sound Knowledge; Figure 2.11 Reading Comprehension; Figure 2.12 Number Identification; Figure 2.13 Word Problems; Figure 3.1 Life Expectancy: Jordan, MENA Average, and Selected Other Countries, 1980-2011; Figure 3.2 Infant Mortality versus Income and Total Health Spending, 2011; Figure 3.3 Maternal Mortality Relative to Income and Spending, 2010; Figure 3.4 Total Health Expenditure as a Share of GDP and Income Per Capita, 2011; Figure 3.5 Relationship between Monitoring and Rights-Based Care, by Sanction Level; Figure B.1 Sensitivity Analysis Results; Tables
Table 2.1 Study InstrumentsTable 2.2 Measures of Teacher Effort; Table 2.3 Correlation between Measures of Teacher Effort; Table 2.4 Control Variables; Table 2.5 Substantive Effects-Principal Monitoring and Teacher Effort; Table 2.6 Measures of Student Outcomes; Table 2.7 Control Variables Included in the Mediation Analysis; Table 3.1 Number of Primary Health Facilities Sampled by Governorate; Table 3.2 Contents of Data Collection Instruments; Table 3.3 Measures of Provider Effort; Table 3.4 Measures of Within-Facility Accountability; Table 3.5 Potential Confounding Factors; Conclusions and Policy Recommendations
Summary A growing body of research suggests that the quantity and quality of structural inputs of education and healthcare services such as infrastructure, classroom and medical supplies, and even teacher and medical training are largely irrelevant if teachers and healthcare providers do not exert the requisite effort to translate these inputs into effective teaching and medical service. To exert adquate effort, providers must feel they are accountable for the quality of service they provide. Yet a sense of accountability among providers does not necessarily occur naturally, often requiring mechanisms to monitor and incentivize provider effort. The literature on improving provider accountability has under-emphasized the role of monitoring practices by school principals and chief medical officers. This study begins to fill this gap by investigating the role of within-facility accountability mechanisms in the education and health sectors of Jordan. To do this, an analysis of existing and original data from these sectors was conducted in which the association of within-facility monitoring and provider effort was quantified. The results indicate that within-facility monitoring is underutilized in both sectors and is a consistent predictor of higher provider effort
Bibliography Includes bibliographical references
Notes Description based on resource, viewed July 11, 2017
Subject Educational evaluation -- Jordan.
Health facilities -- Jordan -- Evaluation.
Health services administrators -- Jordan.
School principals -- Jordan.
Form Electronic book
Author Cammett, Melani Claire, 1969- author
Clark, Cari, author
Towfighian, Samira Nikaein, author
ISBN 1464810702 (electronic bk.)
9781464810701 (electronic bk.)
(print)