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Book Cover
Author Wainfan, Lynne.

Title Challenges in virtual collaboration : videoconferencing, audioconferencing, and computer-mediated communications / Lynne Wainfan, Paul K. Davis
Published Santa Monica, Calif. : Rand, 2004
Online access available from:
JSTOR Open Access    View Resource Record  


Description 1 online resource
Series Rand Corporation monograph series
Rand Corporation monograph series.
Contents Introduction -- Definitions and methodology -- Virtual versus face-to-face collaboration: a survey of the literature -- Mitigating problems and exploiting the benefits of mediated communication -- Where Next?
Summary This report summarizes the research literature on virtual collaboration, focusing on interactive virtual collaborations in real or near-real time. In particular, it reviews how the processes and outcomes of virtual collaborations are affected by the communication medium (videoconferencing, audioconferencing, or computer-mediated conferencing). It then discusses how problems in such collaboration can be mitigated and opportunities realized. Problems include increased "us vs. them" divisions and misunderstandings, as well as shifts toward risky options. Opportunities include broadening the range of views and options, as well as broadening the range of available experts. The report suggests a strategy for choosing the most effective medium, including face-to-face communication and hybrid systems, as a function of task and context (e.g., convergence on a decision or brainstorming)
Notes "MG-273"--Page 4 of cover
Title from title screen
Title from website (viewed Mar. 10, 2006)
Bibliography Includes bibliographical references
Subject Teleconferencing.
Form Electronic book
Author Davis, Paul K., 1943-
LC no. 2004025329
ISBN 0833040707 (electronic bk.)
9780833040701 (electronic bk.)
(paperback; alk. paper)
(paperback; alk. paper)