| Description |
xv, 320 pages : illustrations ; 25 cm |
| Contents |
1. Managing performance -- 2. Dynamics of globalisation -- 3. The business firm, restructuring, and competitive strategy -- 4. Foundations of performance measurement -- 5. The balanced scorecard -- 6. Balanced scorecards in the public sector -- 7. Measuring serives -- 8. Measuring process -- 9. Selecting the right measures -- 10. An overview of internal change levers -- 11. The role of the change agent: managing resistance and implementing change -- 12. Cross-cultural management and change -- 13. Enterprise performance management: activate, influence and learn -- Illustrative case studies |
| Summary |
This book draws together key concepts from the strategy, measurement and change fields to describe the process of enterprise performance management. It has been organised into six parts. The first five parts contain concepts and definitions, commentary, case studies, review questions and references. The sixth part consists of four illustrative case studies |
| Analysis |
Management (Australia) |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Organizational change -- Management.
|
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Organizational effectiveness -- Management.
|
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Strategic planning.
|
| Author |
Lok, Peter, author
|
|
Jones, Marc, author
|
| ISBN |
0733974570 (paperback) |
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