Cover -- Series page -- Conflict Management and Dialogue in Higher Education -- Library of Congress Cataloging-in-Publication Data -- Contents -- Foreword -- Prelude and Book Organization -- Acknowledgments -- SECTION I: Defining Conflict -- Chapter 1: Why Focus on Managing Conflict? -- Chapter 2: Realities About Conflict -- Chapter 3: Unique Attributes Around Conflict in Higher Education -- SECTION II: Skills for Managing Conflict -- Chapter 4: Personal Skills Required to Be a Good Conflict Manager -- Chapter 5: Dialogue As a Conflict Management Strategy
Chapter 6: Mediation Skills in Managing ConflictSECTION III: Scholarship on Managing Conflict -- Chapter 7: Conflict Management in Higher Education -- SECTION IV: Personnel and Programs in Managing Conflict -- Chapter 8: Conflict Management From a Practitioner Perspective -- Chapter 9: Unit Leadersâ#x80;#x99; Responsibilities With Conflict -- Chapter 10: Conclusion and the Way Forward -- Glossary
