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Author O'Connell, John.

Title Mastering your organization's processes : a plain guide to business process management / John O'Connell, Jon Pyke, Roger Whitehead
Published Cambridge, UK ; New York : Cambridge University Press, 2006


Location Call no. Vol. Availability
 MELB  658.5 Oco/Myo  AVAILABLE
 MELB  658.5 Oco/Myo  AVAILABLE
Description xx, 270 pages : illustrations ; 26 cm
Contents 1. A gentle introduction to systems and processes -- 2. Business processes and their management : Case study 1. Canton of Zug -- 3. The job BPM software is there to do : Case study 2. DVLA -- 4. The systems of an organization : Case study 3. International Truck and Engine Corporation -- 5. Looking outside the organization : Case study 4. Mat©Łv (The Hungarian telecommunications company) -- 6. Organizations, people and systems : Case study 5. Morse Group Ltd -- 7.The business return on BPM : Case study 6. POSCO -- 8. Corporate strategies and approaches for BPM : Case study 7. Rabofacet -- 9. What to look for in a BPM product : Case study 8. Sonae Distribui©ʹao Brasil -- Appendix: A short history of process management
Summary "With many clear diagrams, a glossary of terms and suggestions for further reading, the book gives the non-specialist reader a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students."--BOOK JACKET
Bibliography Includes bibliographical references (pages [257]-263) and index
Subject Production management.
Production management -- Computer programs.
Author Pyke, Jon.
Whitehead, Roger, 1946-
LC no. 2006297339
ISBN 0521839750 hardback