| Description |
xx, 270 pages : illustrations ; 26 cm |
| Contents |
1. A gentle introduction to systems and processes -- 2. Business processes and their management : Case study 1. Canton of Zug -- 3. The job BPM software is there to do : Case study 2. DVLA -- 4. The systems of an organization : Case study 3. International Truck and Engine Corporation -- 5. Looking outside the organization : Case study 4. Mat©Łv (The Hungarian telecommunications company) -- 6. Organizations, people and systems : Case study 5. Morse Group Ltd -- 7.The business return on BPM : Case study 6. POSCO -- 8. Corporate strategies and approaches for BPM : Case study 7. Rabofacet -- 9. What to look for in a BPM product : Case study 8. Sonae Distribui©ʹao Brasil -- Appendix: A short history of process management |
| Summary |
"With many clear diagrams, a glossary of terms and suggestions for further reading, the book gives the non-specialist reader a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students."--BOOK JACKET |
| Bibliography |
Includes bibliographical references (pages [257]-263) and index |
| Subject |
Production management.
|
|
Production management -- Computer programs.
|
| Author |
Pyke, Jon.
|
|
Whitehead, Roger, 1946-
|
| LC no. |
2006297339 |
| ISBN |
0521839750 hardback |
|
