Ch. 1. Installing the Windows XP desktop operating system -- Ch. 2. Configuring and troubleshooting resources -- Ch. 3. Managing and troubleshooting desktop storage -- Ch. 4. Setting up and troubleshooting hardware components and device drivers -- Ch. 5. Managing and troubleshooting user and desktop settings -- Ch. 6. Troubleshooting local security, system startup, and user logon problems -- Ch. 7. Monitoring and analyzing operating system performance -- Ch. 8. Managing and troubleshooting network protocols and services -- Ch. 9. Practice exam 1 -- Ch. 10. Answer key for practice exam 1 -- Ch. 11. Practice exam 2 -- Ch. 12. Answers to practice exam 2
