Title Mastering mentoring and coaching with emotional intelligence : increase your job EQ / Patrick E. Merlevede and Denis Bridoux [with Stephen Wilkinson-Carr]

Edition Reworked and expanded English edition Published Carmarthen : Crown House, [2004] ©2004

Copies

Location	Call no.	Vol.	Availability
MELB	658.3124 Mer/Mma		AVAILABLE

Description xvii, 224 pages : illustrations ; 24 cm Contents Acknowledgments v -- -- Preface by L. Michael Hall, PhD vii -- -- Introduction: What This Book is All About ix -- From caterpillar to butterfly ix -- Who should read this book xii -- What is the book's subject? xii -- Three developmental roles in business xiv -- The book's themes xv -- 1. Figuring out what you want xv -- 2. Deciding what to do xvi -- 3. Making sure it happens xvi -- 4. The day after xvi -- How this book is organized xvii -- -- Part 1: Starting from the Beginning 1 -- Mentoring-some background 1 -- The Lessons of Athene 2 -- The mentoring attitude 4 -- The history of coaching 5 -- What can the sport coach teach us? 8 -- -- Part 2: Organizing the Mentoring and Coaching Processes 11 -- The contract/agreement 11 -- Integrating coaching in the HR strategy 14 -- Seven steps to ensure an effective mentoring relationship 15 -- Step 1: Choosing a prot6eg 16 -- Step 2: Connecting 18 -- Step 3: Outlining the relationship 19 -- Step 4: Getting to the bottom of it 19 -- Step 5: Concrete actions 20 -- Step 6: Following up 21 -- Step 7: Get out of the way 22 -- Career acceleration 23 -- Checklist: recognizing a high-potential employee 23 -- Pitfalls of acceleration and their solutions 26 -- Image of favoritism 26 -- Time to prove 27 -- -- -- -- -- Setting up a formal mentorship program -- in your organization 28 -- Making the case for mentoring 30 -- The push and the pull of mentoring and coaching 32 -- -- Part 3: Taking Stock and Moving Ahead 37 -- Behavioral observation: what you are already good at? 37 -- Self-assessment 37 -- Calculating your score 38 -- Interpretation of your score 40 -- Expectations and how to manage them 42 -- Confidence to act as if 50 -- The presuppositions you want to have 51 -- Developing compelling intentions: the itinerary of change 58 -- -- Part 4: Short-Term Mentoring Skills 65 -- Listening and reflecting skills: how to make the most -- of what your protege tells you 65 -- Communication skills: dos and don'ts of feedback -- in the mentoring relationship 67 -- 1. Building rapport 68 -- 2. Timing 68 -- 3. Form 69 -- 4. Flexibility of behavior 69 -- DESC feedback format 70 -- Self-evaluation 73 -- The "Johari Window" 73 -- Process: unstructured 360-degree feedback 75 -- Perceptual positions 76 -- From feedback to action 80 -- Exploratory skills: asking the right questions 82 -- Three rules for asking questions 82 -- Dealing with emotions 85 -- Systemic thinking 89 -- Static and mechanical versus process and organic 91 -- Structuring an issue 92 -- SC O R E ! 92 -- Discovering patterns 94 -- People skills: generating enthusiasm and energy 97 -- Creating challenges 98 -- Adjusting the communication style 100 -- Metaphorical communication 102 -- Integrating your short-term skills: a coaching procedure 104 -- The coaching form 108 -- -- -- -- -- -- Part 5: Long-Term Mentoring Skills 111 -- A primer on values, work attitude, and motivation 111 -- Meta-programs 114 -- Values and culture 125 -- The integrity moment 128 -- Beliefs 131 -- Thought viruses 134 -- Along the career track 136 -- The past 136 -- The present 138 -- The future 139 -- Aligning the prot6eg's mission 143 -- Linkages between behavior and company strategies 148 -- The spiritual level 150 -- The changing workplace 151 -- The balancing act 155 -- Balance in time 155 -- Balance across time 159 -- Dealing with our shadow side 163 -- Flow states 164 -- Rebalancing 165 -- Integration: Mentoring, a way of life? 169 -- -- Conclusion: Well-Groomed Butterflies 171 -- -- Appendix: Mentoring and Coaching Treasure Chest 173 -- Modeling project 173 -- Conclusions 178 -- Competence Versus Challenge 179 -- How many options do you have? 179 -- What can you do to increase your slice of the jobs pie? 180 -- Framing skills: setting the scene 188 -- Framing the encounter 189 -- Preframing 190 -- Some operational frames 192 -- The meta-SWOT analysis 195 -- The meta-octant consequence-evaluation system 203 -- The Coach and the Fly 209 -- The counsels of At Summary "Includes: coaching and mentoring questionnaires to assess skill level, powerful techniques for both short and long term interventions, strategies suitable for mentors and coaches (and more)." - cover Notes "Reworked and expanded version"--T. p. verso First published under the title HRM themaboek mentoring and coaching, 2003 Bibliography Includes bibliographical references Subject Emotional intelligence tests. Emotional intelligence. Employees -- Coaching of. Mentoring in business. Neurolinguistic programming. Author Bridoux, Denis. Merlevede, Patrick E. HRM themaboek mentoring and coaching Wilkinson-Carr, Stephen. ISBN 1904424082

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