| Description |
1 online resource (xxxiii, 251 pages) : illustrations |
| Series |
Technology, work and globalization |
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Technology, work and globalization.
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| Contents |
Robust practices from two decades of ITO and BPO research / Mary C. Lacity, Leslie P. Willcocks, Stan Solomon -- What providers say about establishing the outsourcing arrangement / Mary C. Lacity, Leslie P. Wilcocks -- What providers say about managing outsourced services / Leslie P. Wilcocks, Mary C. Lacity -- Creating shared services in the private and public sectors / Mary C. Lacity -- The changing role of client project management / Mary C. Lacity, Joseph Rottman -- Best-of-breed versus bundled services / Leslie P. Willcocks, Ilan Oshri, John Hindle -- Rural sourcing and impact sourcing / Mary C. Lacity, Joseph Rottman -- Shifting to cloud services : current challenges and future opportunities / Leslie P. Willcocks, Will Venters, Edgar Whitley [and others] |
| Summary |
Mary Lacity and Leslie Willcocks have studied and worked with outsourcing practitioners for over 20 years. As the world's leading authorities in the field, the authors have assembled a rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book provides unparalleled insight into the robust practices that have been proven effective time and again. As such, it serves as a vital digest of essential sourcing techniques. But the authors also point to impressive case evidence supporting the newest thinking, redirections, and advanced practices that produce business value beyond cost savings. Hence the authors aim at thoughtful, experienced clients and providers who are ready for a radical, evidence-based rethink. Through this book leaders will master the advanced practices required to drive for and deliver the cost and efficiency gains, innovation and business advantages available from the various sourcing options now on stream. In particular, Lacity and Willcocks show how practitioners can optimize the strategic value inherent in offshore outsourcing, shared services, bundled services, impact outsourcing, advanced BPO, rural outsourcing, and cloud computing. This work will be a vital resource for all practitioners looking to reinvigorate, leverage and render strategic their outsourcing enterprise |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force. WlAbNL |
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Print version record |
| Subject |
Contracting out.
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Project management.
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Strategic planning.
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Business & management.
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Business strategy.
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BUSINESS & ECONOMICS -- Outsourcing.
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BUSINESS & ECONOMICS -- Project Management.
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BUSINESS & ECONOMICS -- Strategic Planning.
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Contracting out
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Project management
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Strategic planning
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| Form |
Electronic book
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| Author |
Lacity, Mary Cecelia, editor.
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Willcocks, Leslie, editor.
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| ISBN |
9781137005588 |
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1137005580 |
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9781137005571 |
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1137005572 |
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9781137005595 |
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1137005599 |
|
