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Book Cover
Book
Author Williams, Teresa.

Title Dealing with difference : how trainers can take account of cultural diversity / Teresa Williams and Adrian Green
Published Aldershot, England ; Brookfield, Vt. : Gower, [1994]
©1994

Copies

Location Call no. Vol. Availability
 MELB  658.31245 Wil/Dwd  AVAILABLE
Description xv, 192 pages : illustrations ; 26 cm
Contents 1. Introduction -- 2. What is culture? -- 3. The trainer's role -- 4. Organisational culture -- 5. National differences -- 6. Advertising literature -- 7. Application forms -- 8. Joining instructions -- 9. Briefings and briefing notes -- 10. Pre-course work -- 11. Pre-course questionnaires -- 12. Icebreakers -- 13. The main event -- 14. Breaking the rules -- 15. Debriefing, feedback and review -- 16. The cultural dimension -- 17. The transfer of learning -- 18. Into action -- Appendix: The implications of culture - An action checklist
Summary The authors' approach will enable trainers to design learning that acknowledges each participant's culture, reduce prejudice and stereotyping, run learning events that do not force participants to compromise their own culture, and achieve a better return on investment by working with the prevailing culture rather than inadvertently opposing it
It's the first morning of the training course you've rashly agreed to run. You look round the assembled group and what do you see? Men and women, under-20s and over-60s, white faces, black faces, suits, jeans. Is there anything you can do - anything you should already have done - to make your training effective for people with perhaps widely different ways of regarding the world? Yes, a great deal, according to Teresa Williams and Adrian Green. In this pioneering book they examine the effects of culture on the learning process and put forward a number of ideas and activities designed to help trainers take account of cultural values in the planning and delivery of their training. After examining both organizational and national cultures they look in detail at how diversity can affect every aspect of the learning event, from the initial announcement, through precourse work and administration, to running the event itself and the subsequent debriefing and review
Analysis Personnel Training Equal opportunities
Personnel Training Equal opportunities
Bibliography Includes bibliographical references (pages 191-192)
Subject Cultural pluralism.
Diversity in the workplace.
Employees -- Training of -- Social aspects.
Employee training personnel -- Training of.
Multiculturalism.
Author Green, Adrian.
LC no. 93036859
ISBN 0566074257