| Description |
1 online resource : illustrations (black and white) |
| Contents |
Cover; Half Title Page; Title Page; Copyright Page; Dedication page; Contents; List of figures; List of tables; Preface; Acknowledgements; List of abbreviations; 1. What is quality, and why do priorities need balancing?; 1.1 What does 'quality' mean?; 1.2 Definitions of quality; 1.3 Quality as 'meeting requirements'; 1.4 A brief history of quality management; 1.5 Quality management in the project context; 1.6 Measuring quality; 1.7 Conclusions of chapter; 1.8 Bibliography; 2. Why manage quality?; 2.1 What are the benefits of effective quality management? |
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2.2 Creating business justification for rebalancing focus on quality2.3 Conclusions of chapter; 2.4 Bibliography; 3. Who is responsible for quality?; 3.1 Everyone is responsible for quality; 3.2 Quality culture forms the foundation; 3.3 Quality responsibilities within organisations; 3.4 Quality-related roles within projects; 3.5 External services and delegated inspection authorities; 3.6 Conclusions of chapter; 3.7 Bibliography; 4. When does quality need to be managed?; 4.1 The evolving scope of quality management; 4.2 The toolkit supporting successful delivery during project initiation |
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4.3 Tools used to deliver quality during project execution4.4 Conclusions of chapter; 4.5 Bibliography; 5. Quality management throughout the project lifecycle; 5.1 Concept stage; 5.2 Definition stage -- getting the customer focus; 5.3 Delivery Stage -- turning ideas into reality; 5.4 Hand-over/take-over/go-live stage; 5.5 Benefits realisation stage: warranty, operations and maintenance; 5.6 Conclusions of chapter; 5.7 Bibliography; 6. Where does quality need managing?; 6.1 In the office; 6.2 The factory production environment -- creating quality products; 6.3 On site; 6.4 Conclusions of chapter |
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6.5 Bibliography7. Extending quality management through the supply chain; 7.1 Introduction to supply chain quality; 7.2 Synergies between supplier quality assurance and procurement processes; 7.3 Use of supplier auditing in quality assurance; 7.4 The need for clear requirements documentation; 7.5 The need for clear acceptance criteria; 7.6 Quality needs the right relationship with the suppliers; 7.7 Supplier development improves quality management; 7.8 Quality incentives; 7.9 Conclusions of chapter; 7.10 Bibliography; 8. Quality analysis techniques |
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8.1 Measurement and analysis: accuracy and precision8.2 Quality management techniques; 8.3 Conclusions of chapter; 8.4 Bibliography; 9. Project management techniques vital to quality; 9.1 Requirements management; 9.2 Change control; 9.3 Risk management in project quality; 9.4 Measuring project performance in delivering quality; 9.5 Capturing, managing and sharing knowledge; 9.6 Conclusions of chapter; 9.7 Bibliography; 10. IT project quality management; 10.1 Requirements: the challenge of understanding the goal; 10.2 User interface design: including the user in the system |
| Summary |
Projects are inherently risky, since they involve some level of uncertainty, doing something new in the target environment, but the percentage of projects seen as a success is still disappointingly low, especially for IT projects. The 'Iron Triangle' of time/cost/quality suggests that all three aspects are equal, but with quantitative methods for monitoring project performance, the focus is primarily on managing cost and time. This book seeks to redress the balance, explaining the rationale and benefits of focusing more on quality (fitness for purpose and conformance to requirements) before detailing a range of tools and techniques to support rebalancing the management of projects, programmes and portfolios. It shows how managing project quality actively can reduce costs through minimising wastage, and reduce delays through avoiding rework, leading to improved project success rates and customer satisfaction |
| Bibliography |
Includes bibliographical references and index |
| Notes |
1. What is Quality? 2. Why should we manage Quality? 3. Who is responsible for quality? 4. When do we manage quality? 5. Whereabouts do we need to manage quality? 6. Driving Quality Management down through the Supply Chain 7. Quality Analysis Techniques 8. Project Management techniques vital to quality 9. IT provision quality management 10. The role of standards in Project Quality Management |
| Subject |
Project management.
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Project management -- Quality control
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BUSINESS & ECONOMICS -- Quality Control.
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BUSINESS & ECONOMICS -- Total Quality Management.
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Project management
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| Form |
Electronic book
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| Author |
Lawlor-Wright, Therese, author
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| ISBN |
9781351213257 |
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1351213253 |
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9781351213264 |
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1351213261 |
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9781351213240 |
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1351213245 |
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9781351213271 |
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135121327X |
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