| Description |
1 online resource (188 pages) |
| Contents |
Cover ; Half Title; Title Page; Copyright Page; Table of Contents; Acknowledgments; List of Tables and Figures ; Introduction; Putting Workplace Violence into Perspective; Chapter 1 A Brief History of Safety in the Workplace; Defining Hostility and Violence; The Cost of Violence and Hostility in the Workplace; Chapter 2 Profile of an At-Risk Employee; Characteristics of Violent Employees; The Role of Shame; Chapter 3 Conducting At-Risk Assessments; Improving Compliance; Consulting with Management; Using Psychological Tests; The Role of Psychology Consultants |
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Chapter 4 The At-Risk and the Toxic WorkplaceCharacteristics of At-Risk Companies; Characteristics of a Toxic Work Environment; Summary; Chapter 5 Warning Signs; Observable Clues; Verbal Clues; Nonverbal Clues; Maintaining Objectivity; Chapter 6 The Three Ps: Policies, Procedures, Programs; Zero-Tolerance Policy (ZTP) for Hostility; Employee Assistance Programs (EAPs); Progressive Disciplinary Policies (PDPs); Other Necessary Policies; At-Risk Psychological Evaluations; Crisis Intervention Teams; Summary; Chapter 7 Management Training; Attitude Counts; Knowledge Needed; Communication Skills |
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Taking ActionChapter 8 Employee Education; Prescreening and Orientation; Elements of Employee Education; Summary; Chapter 9 Employee Assistance Services; Historical Overview; Policy Development; Management Training; Employee Education; Clinical Interventions; Management Consultation; Crisis Intervention; Preemployment Screening; At-Risk Assessment; Chapter 10 Security Technology and Personal Safety; Assessing Your Potential for Violence; Choosing the Appropriate Technology; Personal Safety Tips; Summary; Chapter 11 Crisis Response Teams; Intervention Procedures |
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Chapter 12 Organizational Health and RecoveryEmployee Survey; The Five As of Organizational Health; The Humane Workplace; Management-Labor Relations; Principles of Transformation; Summary; Bibliography; Index; About the Authors |
| Notes |
Print version record |
| Form |
Electronic book
|
| Author |
Zare, Nancy
|
| ISBN |
9781315783390 |
|
1315783398 |
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