Title Communication and control processes in the delivery of service quality / by Valerie A. Zeithaml, Leonard L. Berry and A. Parasuraman

Published Cambridge, Mass. : Marketing Science Institute, 1987

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	658.562 Zei		AVAILABLE

Description v, 31 pages : illustrations ; 28 cm Series Report ; no. 87-100 Report (Marketing Science Institute (Cambridge, Mass.)) ; no. 87-100 Bibliography Bibliography: pages 26-29 Subject Customer relations. Customer services. Author Berry, Leonard L., 1942- Parasuraman, A.

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