Title Call center forecasting : linear regression models

Published London, United Kingdom : SAGE Publications Ltd., 2017

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Description 1 online resource (1 video file (6 min., 9 sec.)) : sound, colour Series SAGE video case studies SAGE video case studies Summary Statistician Andrew Zelin explains how a model can be used to forecast demand at a call center. He cautions viewers that math alone can only do so much; it's also important to have a human understanding of the field Performer Practitioner, Andrew Zelin Audience Specialized Notes Closed-captions in English Online resource; title from home page (viewed on August 8, 2016) Subject Regression analysis. Call centers. Call centers. Regression analysis. Genre/Form Internet videos. Nonfiction television programs. Internet videos. Nonfiction television programs. Form Streaming video Author Zelin, Andrew, on-screen presenter ISBN 9781473969247 1473969247

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