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Authors (Last name first) (1-19 of 19)
Zemke, Ron.
1
Book
1991

Delivering knock your socks off service


Anderson, Kristin, 1962-
New York, N.Y. : Amacom, [1991]

Rating:

 
 
Location Call no. Vol. Availability
 MELB  658.812 And/Dky  UNAVAILABLE C19
2
E-book
2001

Delivering Knock Your Socks Off Service


Zemke, Ron, author
AMACOM, 2001

Rating:

 
 
3
E-book
1998

Delivering knock your socks off service


Anderson, Kristin, 1962-
New York : AMACOM, [1998]

Rating:

 
 
6
Book
1995

Knock your socks off answers : solving customer nightmares & soothing nightmare customers


Anderson, Kristin, 1962-
New York : American Management Association, 1995

Rating:

 
 
Location Call no. Vol. Availability
 MELB  658.812 And/Kys  UNAVAILABLE C19
7
E-book
1995

Knock your socks off answers : solving customer nightmares & soothing nightmare customers


Anderson, Kristin.
New York : American Management Association, 1995

Rating:

 
 
8
E-book
2005

Knock your socks off prospecting : how to cold call, get qualified leads, and make more money


Miller, William, 1955-
New York : AMACOM, [2005]

Rating:

 
 
9
E-book
1999

Knock your socks off selling


Gitomer, Jeffrey H.
New York : AMACOM, [1999]

Rating:

 
 
10
Book
2000

Knock your socks off service recovery


Zemke, Ron.
New York : AMACOM, [2000]

Rating:

 
 
Location Call no. Vol. Availability
 MELB  658.812 Zem/Kys  UNAVAILABLE C19
11
E-book
2000

Knock your socks off service recovery


Zemke, Ron.
New York : AMACOM, [2000]

Rating:

 
 
12
E-book
1992

Managing knock your socks off service


Bell, Chip R.
New York : AMACOM, [1992]

Rating:

 
 
13
E-book
2007

Managing knock your socks off service


Bell, Chip R.
New York : AMACOM, [2007]

Rating:

 
 
14
E-book
2013

Managing knock your socks off service


Bell, Chip R.
New York : AMACOM - American Management Association, 2013

Rating:

 
 
15
E-book
2003

Performance Research Associates' Delivering knock your socks off service



New York : American Management Association, [2003]

Rating:

 
 
16
Book
1985

Service America! : doing business in the new economy


Albrecht, Karl, 1941-
Homewood, Ill. : Dow Jones-Irwin, [1985]

Rating:

Request It 
 
Location Call no. Vol. Availability
 W'BOOL  658.812 Alb/Sad  AVAILABLE
17
Book
2002

Service America in the new economy


Albrecht, Karl, 1941-
New York ; London : McGraw-Hill, [2002]

Rating:

 
 
Location Call no. Vol. Availability
 MELB  658.00973 Alb/Sai 2002  UNAVAILABLE C19
18
Book
1989

The service edge : 101 companies that profit from customer care


Zemke, Ron.
New York, N.Y. : New American Library, [1989]

Rating:

 
 
Location Call no. Vol. Availability
 MELB  658.812 Zem/Seo  UNAVAILABLE C19
19
E-book
1993

Sustaining knock your socks off service


Connellan, Thomas K., 1942-
New York : Amacom, [1993]

Rating:

 
 
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