Failure -- Defining and delivering quality in healthcare -- Phantom successes -- Cleaning up : developing a stable, optimized, aligned process -- Know your processes -- Functional tree structures -- Selecting a process improvement tool -- Wrapping up
Summary
"Improvements made in a stable environment will last and have a significant influence on the productivity and quality of an entire healthcare organization. This book provides a detailed presentation of Functional Tree Structures (FTS) and the functional interrelationships and interactions within an organizational structure. Describing how to identify department's functional deficits, shortcomings, and waste, it guides readers to select the best course of action for their organization. The text illustrates key concepts with examples, case studies, and flow charts"--Provided by publisher
Bibliography
Includes bibliographical references and index
Notes
Online resource; title from PDF title page (EBSCO, viewed December 16, 2014)