| Description |
xxiii, 472 pages : illustrations ; 24 cm |
| Contents |
Ch. 1. Introduction -- Ch. 2. Gathering Customer Data -- Ch. 3. Principles of Contextual Inquiry -- Ch. 4. Contextual Inquiry in Practice -- Ch. 5. A Language of Work -- Ch. 6. Work Models -- Ch. 7. The Interpretation Session -- Ch. 8. Consolidation -- Ch. 9. Creating One View of the Customer -- Ch. 10. Communicating to the Organization -- Ch. 11. Work Redesign -- Ch. 12. Using Data to Drive Design -- Ch. 13. Design from Data -- Ch. 14. System Design -- Ch. 15. The User Environment Design -- Ch. 16. Project Planning and Strategy -- Ch. 17. Prototyping as a Design Tool -- Ch. 18. From Structure to User Interface -- Ch. 19. Iterating with a Prototype -- Ch. 20. Putting It into Practice |
| Summary |
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations |
| Bibliography |
Includes bibliographical references (pages [449]-457) and index |
| Notes |
Also available electronically |
| Subject |
System analysis.
|
|
System design.
|
| Author |
Holtzblatt, Karen.
|
| LC no. |
97035927 |
| ISBN |
1558604111 (paperback) |
|
9781558604117 |
|
