| Description |
xvii, 354 pages : illustrations ; 24 cm |
| Contents |
1. Network service and resource evaluation planning / John Carlo Bertot -- 2. Selecting evaluation approaches for a networked environment / John Carlo Bertot and J. T. Snead -- 3. Methods and tools for assessing network services and resources / John Carlo Bertot -- 4. E-metrics and performance indicators : availability and use / John Carlo Bertot -- 5. Needs assessment / Denise M. Davis -- 6. Requests for proposals, licences, and contracts : assessing negotiated agreements for network-based collections and services / Denise M. Davis -- 7. Policies to ensure use of and access to network-based services and resources / Denise M. Davis and John Carlo Bertot -- 8. Resource allocation in the networked environment / Judith Hiott and Syma Zerkow -- 9. Getting the most out of vendor-supplied usage statistics / Wonsik Shim -- 10. Usage statistics from the vendor's perspective / Oliver Pesch |
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11. Key issues, themes, and future directions for evaluating networked services / Charles R. McClure |
| Summary |
"Describing techniques for evaluating services provided through library networks - including collection development, group purchases, and reference services - and providing guides for developing, testing, and applying evaluation instruments, this book offers a comprehensive treatment of the planning and evaluation of networked services and resources. With contributions from leaders in the area of e-metrics, it is both an authoritative resource and practical tool."--BOOK JACKET |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Library information networks.
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Libraries -- Special collections -- Computer network resources.
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Electronic information resources -- Use studies.
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Library administration -- Decision making.
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Library planning.
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Library statistics.
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| Author |
Bertot, John Carlo.
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Davis, Denise.
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| LC no. |
2004061539 |
| ISBN |
1563089645 paperback alkaline paper |
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