025.52 Bop/Rai 2001 : Reference and information services : an introduction / general editors, Richard E. Bopp, Linda C. Smith
Reference and information services : an introduction / general editors, Richard E. Bopp, Linda C. Smith
W'PONDS
2001
025.52 Bro/Lit 2007 : The library in the twenty-first century / Peter Brophy
The library in the twenty-first century / Peter Brophy
W'PONDS
2007
025.52 Cas/Rai : Reference and information services in the 21st century : an introduction / Kay Ann Cassell, Uma Hiremath
Reference and information services in the 21st century : an introduction / Kay Ann Cassell, Uma Hiremath
W'PONDS
2006
025.52 Cra/Eol 2000 : Evaluation of library and information services / John Crawford
Evaluation of library and information services / John Crawford
W'PONDS
2000
025.52 Dor/Ina : Information needs analysis : principles and practice in information organizations / Daniel G. Dorner, G.E. Gorman and Philip J. Calvert
Information needs analysis : principles and practice in information organizations / Daniel G. Dorner, G.E. Gorman and Philip J. Calvert
WATERFT
2015
025.52 Gun/Gga : The google generation : are ICT innovations changing information-seeking behaviour? / Barrie Gunter, Ian Rowlands and David Nicholas
The google generation : are ICT innovations changing information-seeking behaviour? / Barrie Gunter, Ian Rowlands and David Nicholas
W'BOOL
2009
025.52 Hen/Iaa : The information audit : a practical guide / Susan Henczel
The information audit : a practical guide / Susan Henczel
W'PONDS
2001
025.52 Jen : The reference interview as a creative art / Elaine Zaremba Jennerich, Edward J. Jennerich
The reference interview as a creative art / Elaine Zaremba Jennerich, Edward J. Jennerich
W'PONDS
Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen
MELB, W'PONDS
2006
Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen
MELB, W'PONDS
2006
025.52 Ref : Reference services today : from interview to burnout / edited by Bill Katz and Ruth A. Fraley
Reference services today : from interview to burnout / edited by Bill Katz and Ruth A. Fraley
W'PONDS
1987
025.52 Ros/Ctr : Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney
W'PONDS
2002
025.52 Sar/Rsf : Reference services for the adult learner : challenging issues for the traditional and technological era / Kwasi Sarkodie-Mensah, editor
Reference services for the adult learner : challenging issues for the traditional and technological era / Kwasi Sarkodie-Mensah, editor
W'PONDS
2000
025.52 Shu/Eli : The embedded librarian : innovative strategies for taking knowledge where it's needed / David Shumaker
The embedded librarian : innovative strategies for taking knowledge where it's needed / David Shumaker
MELB
2012
025.52 Ste/Dab : The desk and beyond : next generation reference services / edited by Sarah K. Steiner and M. Leslie Madden
The desk and beyond : next generation reference services / edited by Sarah K. Steiner and M. Leslie Madden
W'PONDS
2008
025.52 Tho/Rrt : Rethinking reference : the reference librarian's practical guide for surviving constant change / Elizabeth Thomsen
Rethinking reference : the reference librarian's practical guide for surviving constant change / Elizabeth Thomsen
W'PONDS
1999
025.52 Wes/Dvn : Digital versus non-digital reference : ask a librarian online and offline / Jessamyn West, editor
Digital versus non-digital reference : ask a librarian online and offline / Jessamyn West, editor
W'PONDS
2004
025.52028 Yea : Coin-op Prestel in the public library : report of a British Library/Department of Industry funded research project / by Robin Yeates ; project head Jean Plaister
Coin-op Prestel in the public library : report of a British Library/Department of Industry funded research project / by Robin Yeates ; project head Jean Plaister
W'PONDS
Knowledge, information and libraries / H. Bryan
WATERFT ADPML
1981
025.5202854678 Par/Wta : Web 2.0 and libraries : impacts, technologies and trends / edited by Dave Parkes and Geoff Walton
Web 2.0 and libraries : impacts, technologies and trends / edited by Dave Parkes and Geoff Walton
W'PONDS
2010
025.52068 Inf : Information management : from strategies to action / edited by Blaise Cronin
Information management : from strategies to action / edited by Blaise Cronin
W'PONDS
1985
025.52068 Stc/Tqm : Total quality management in information services / Guy St Clair
Total quality management in information services / Guy St Clair
W'PONDS
1997
025.520973 Whi/Lua : Library users and reference services / Jo Bell Whitlatch, editor
Library users and reference services / Jo Bell Whitlatch, editor
MELB
1995
025.520994 Cla/Pft : Priorities for the future : proceedings of the First National Reference and Information Service Section Conference and the University, College and Research Libraries Section Workshop on Research / edited by Peter Clayton and Russell McCaskie
Priorities for the future : proceedings of the First National Reference and Information Service Section Conference and the University, College and Research Libraries Section Workshop on Research / edit
W'PONDS
1992
025.5209943 Que/Rot : Review of the Division of Information Services : final report, May 1996
Review of the Division of Information Services : final report, May 1996
WATERFT ADPML
025.524 Bru/Iea : Information experience : approaches to theory and practice / edited by Christine Bruce, Kate Davis, Hilary Hughes, Helen Partridge and Ian Stoodley
Information experience : approaches to theory and practice / edited by Christine Bruce, Kate Davis, Hilary Hughes, Helen Partridge and Ian Stoodley
MELB
2014
025.524 Bru/Ila : Information literacy around the world : advances in programs and research / edited by Christine Bruce and Philip Candy ; editorial assistance Helmut Klaus
Information literacy around the world : advances in programs and research / edited by Christine Bruce and Philip Candy ; editorial assistance Helmut Klaus
W'PONDS
2000
025.524 Cas/Drc : Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians / Kay Ann Cassell
Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians / Kay Ann Cassell
W'PONDS