Title Emotions in the workplace : research, theory, and practice / edited by Neal M. Ashkanasy, Charmine E.J. Härtel, and Wilfred J. Zerbe ; foreword by Blake Ashforth

Published Westport, Conn. ; London : Quorum Books, 2000

Table of Contents
	Acknowledgments					ix
	Foreword / Blake Ashforth					xi
Part I	Introduction					1
	Chapter 1	Emotions in the Workplace: Research, Theory, and Practice / Neal M. Ashkanasy, Charmine E. J. Hartel, Wilfred J. Zerbe				3
	Chapter 2	Organizational Behavior As Emotion Management / Willem Mastenbroek				19
	Chapter 3	Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions / John Basch, Cynthia D. Fisher				36
	Chapter 4	Doing Justice to Workplace Emotion / Russell Cropanzano, Howard M. Weiss, Kathleen J. Suckow, Alicia A. Grandey				49
	Chapter 5	Commentary: The Nature of Emotions in Organizations / Wilfred J. Zerbe, Charmine E. J. Hartel, Neal M. Ashkanasy				63
Part II	Emotions as Structuring Forces in Organizations					69
	Chapter 6	Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions / Larissa Z. Tiedens				71
	Chapter 7	Gendering Emotions, Gendering Teams: Construction of Emotions in Self-managing Teamwork / Marjukka Ollilainen				82
	Chapter 8	Commentary: Emotions as an Organizing Principle / Charmine E. J. Hartel, Wilfred J. Zerbe				97
Part III	The Role of Emotions in Helping to Understand Organizational Dynamics					101
	Chapter 9	Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership / Michael G. Pratt, Jane E. Dutton				103
	Chapter 10	Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators / Lonna J. Anderson, Robert G. Jones				130
	Chapter 11	Affective Reactions to Physical Appearance / Anat Rafaeli, Avraham N. Kluger				141
	Chapter 12	Commentary: Emotions as Mediators and Moderators / Wilfred J. Zerbe, Charmine E. J. Hartel				156
Part IV	Outcomes of Emotions in the Workplace					163
	Chapter 13	The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel / Jeffrey Karabanow				165
	Chapter 14	Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? / Susan M. Kruml, Deanna Geddes				177
	Chapter 15	Emotional Dissonance and Employee Well-being / Wilfred J. Zerbe				189
	Chapter 16	Commentary: Reconciling Research Findings / Charmine E. J. Hartel, Wilfred J. Zerbe				215
Part V	Emerging Research Agendas					219
	Chapter 17	Transformational Leadership as Management of Emotion: A Conceptual Review / Neal M. Ashkanasy, Barry Tse				221
	Chapter 18	The Importance of Job Characteristics to Emotional Displays / Ronald H. Humphrey				236
	Chapter 19	Shame and Work / Christian F. Poulson II				250
	Chapter 20	Commentary: Emerging Research Agendas / Neal M. Ashkanasy, Charmine E. J. Hartel, Wilfred J. Zerbe				272
	References					275
	Index					305
	About the Editors and Contributors					310

Copies

Location	Call no.	Vol.	Availability
MELB	158.7 Ash/Eit		AVAILABLE

Description xii, 313 pages : illustrations ; 25 cm Contents Foreword / Blake Ashforth -- Pt. I. Introduction. Ch. 1. Emotions in the Workplace: Research, Theory, and Practice / Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe. Ch. 2. Organizational Behavior As Emotion Management / Willem Mastenbroek. Ch. 3. Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions / John Basch and Cynthia D. Fisher. Ch. 4. Doing Justice to Workplace Emotion / Russell Cropanzano, Howard M. Weiss and Kathleen J. Suckow / [et al.]. Ch. 5. Commentary: The Nature of Emotions in Organizations / Wilfred J. Zerbe, Charmine E. J. Hartel and Neal M. Ashkanasy -- Pt. II. Emotions as Structuring Forces in Organizations. Ch. 6. Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions / Larissa Z. Tiedens. Ch. 7. Gendering Emotions, Gendering Teams: Construction of Emotions in Self-managing Teamwork / Marjukka Ollilainen. Ch. 8. Commentary: Emotions as an Organizing Principle / Charmine E. J. Hartel and Wilfred J. Zerbe -- Pt. III. The Role of Emotions in Helping to Understand Organizational Dynamics. Ch. 9. Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership / Michael G. Pratt and Jane E. Dutton. Ch. 10. Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators / Lonna J. Anderson and Robert G. Jones. Ch. 11. Affective Reactions to Physical Appearance / Anat Refaeli and Avraham N. Kluger. Ch. 12. Commentary: Emotions as Mediator and Moderators / Wilfred J. Zerbe and Charmine E. J. Hartel -- Pt. IV. Outcomes of Emotions in the Workplace. Ch. 13. The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel / Jeffrey Karabanow. Ch. 14. Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? / Susan M. Kruml and Deanna Geddes. Ch. 15. Emotional Dissonance and Employee Well-being / Wilfred J. Zerbe. Ch. 16. Commentary: Reconciling Research Findings / Charmine E. J. Hartel and Wilfred J. Zerbe -- Pt. V. Emerging Research Agendas. Ch. 17. Transformational Leadership as Management of Emotion: A Conceptual Review / Neal M. Ashkanasy and Barry Tse. Ch. 18. The Importance of Job Characteristics to Emotional Displays / Ronald H. Humphrey. Ch. 19. Shame and Work / Christian F. Poulson II. Ch. 20. Commentary: Emerging Research Agendas / Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe Bibliography Includes bibliographical references (pages [275]-304) and index Subject Emotions -- Social aspects. Work -- Psychological aspects. Author Ashkanasy, Neal M., 1945- Härtel, Charmine E. J., 1959- Zerbe, W. J. LC no. 99462244 ISBN 1567203647

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