| Description |
358 pages : illustrations ; 23 cm |
| Contents |
Foreword / Anat Rafaeli -- Preface / Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Hartel -- 1. Managing Emotions in a Changing Workplace / Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Hartel -- 2. An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing / Jan M. Paterson and Charmine E. J. Hartel -- 3. Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger / Tina Kiefer -- 4. Myths About Emotions During Change / Charmine E. J. Hartel and Wilfred J. Zerbe -- 5. The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups / Oluremi B. Ayoko and Charmine E. J. Hartel -- 6. A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations / Robert G. Jones and Andrea L. Rittman -- 7. How Are Moods Instigated at Work? The Influence of Relational Status on Mood / Stephane Cote and D. S. Moskowitz -- 8. Managing Emotion in Workplace Relationships / Charmine E. J. Hartel and Neal M. Ashkanasy -- 9. Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect / Marta Sinclair, Neal M. Ashkanasy and Prithviraj Chattopadhyay / [et al.] -- 10. Emotional Intelligence: The Conceptual Issue / Aaron Ben-Ze'ev -- 11. Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts / Donald E. Gibson and Scott J. Schroeder -- 12. Managing Emotions in Decision Making / Neal M. Ashkanasy and Charmine E. J. Hartel -- 13. Obscured Variability: The Distinction Between Emotion Work and Emotional Labor / Jamie L. Callahan and Eric E. McCollum -- 14. Emotional Work and Emotional Contagion / Lyndall Strazdins -- 15. A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics / Charmine E. J. Hartel, Alice C. F. Hsu and Maree V. Boyle -- 16. Emotional Labor and the Design of Work / Wilfred J. Zerbe, Charmine E. J. Hartel and Neal M. Ashkanasy -- 17. What Are the Management Tools That Come out of This? / Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe |
| Summary |
The book discusses the effects of organizational change on employeesat all levels of the organization..It covers areas such as downsizing,dealing with transitions,and how to read individuals' emotional responses to organizational change.It will be a useful book for anyone coping with a changing organization |
| Notes |
With the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference--Preface |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Work environment.
|
|
Organizational behavior.
|
|
Work -- Psychological aspects -- Congresses.
|
|
Emotions -- Social aspects -- Congresses.
|
|
Emotions.
|
| Genre/Form |
Conference papers and proceedings.
|
|
Congresses
|
|
Conference papers and proceedings.
|
| Author |
Ashkanasy, Neal M., 1945-
|
|
Härtel, Charmine E. J., 1959-
|
|
Zerbe, W. J.
|
| LC no. |
2001057686 |
| ISBN |
0765609371 alkaline paper |
|
076560938X paperback alkaline paper |
|
