Ch.1. Introduction: improving group functioning -- Part 1. Task and individual -- Ch.2. The process of problem solving -- Ch.3. The dynamics of individual behaviour -- Part 2. Preparatory activities -- Ch.4. Team building activities -- Ch.5. Goal setting activities -- Ch.6. Climate setting activities -- Part 3. Robust processes -- Ch.7. Microprocesses -- Ch.8. Macroprocesses -- Ch.9. The design of robust processes -- Part 4. Metaprocess consultation -- Ch.10. Communication skills for group facilitation -- Ch.11. The fundamentals of facilitation -- Ch.12. The facilitation process -- Part 5. Specific techniques -- Ch.13. Interventions in detail -- Ch.14. Difficult groups and individuals
