Title Conflict management : a communication skills approach / Deborah Borisoff, David A. Victor

Edition Second edition Published Boston, Mass. : Allyn and Bacon, [1998] ©1998

Copies

Location	Call no.	Vol.	Availability
W'BOOL	303.6 Bor/Cma 1998		AVAILABLE

Description viii, 247 pages ; 23 cm Contents 1. The Nature of Conflict -- 2. The Languages of Conflict Management: Oral Strategies for Supportive Communication Climate -- 3. The Language of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment -- 4. Gender Differences: The Impact of Communication Style on Conflict Management -- 5. Cross-Cultural Awareness in Conflict Management -- 6. How Writing Styles Can Create Conflict -- 7. Conclusion Bibliography Includes bibliographical references (pages 225-239) and index Subject Interpersonal conflict. Conflict management. Interpersonal communication. Author Victor, David A., 1956- LC no. 97022524 ISBN 0205272940

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