1. Delivering the vision: an introduction / Eileen M. Milner -- 2. Seven e-government milestones / Janet Caldow -- 3. Centrelink, changing culture and expectations / Sue Vardon -- 4. Brisbane - a reflection on a journey / Judith Dionysius -- 5. Beyond 20/20 vision, improving the human condition: a Canadian perspective / Dawn Nicholson-O'Brien -- 6. Reasoned strategy or leap of faith? Knowledge management-led cultural change in Canadian public services / Susan Pollonetsky -- 7. Vision and leadership in the digital economy / Mary Harney -- 8. E-government, strategic change and organisational capacity / Paul Joyce -- 9. Delivering the vision: where are we going? / Eileen M. Milner
Summary
"Explores the way in which public service 'visions' have developed globally and how successful they have been in contributing to major social and economic change." - cover
