Introduction and overview / Adrienne E. Eaton and Jeffrey H. Keefe -- Employment arbitration under the Federal Arbitration Act / Katherine V.W. Stone -- Agreements to arbitrate and the waiver of rights under employment law / Arnold M. Zack -- Dispute resolution in employment : the need for research / Lisa B. Bingham and Denise R. Chachere -- Theoretical and empirical research on the grievance procedure and arbitration : a critical review / David Lewin -- Grievance mediation / Peter Feuille -- New forms of work organization and their impact on the grievance procedure / Michelle Kaminski -- Trends in dispute resolution in the public sector / Jill Kriesky -- Dispute resolution in the building and construction trades / Heather Grob
