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Author Bourgon, Jocelyne.

Title A new synthesis of public administration : serving in the 21st century / Jocelyne Bourgon
Published Montréal : School of Policy Studies, Queen's University, 2011


Location Call no. Vol. Availability
 MELB  351.01 Bou/Nso  AVAILABLE
Description xv, 414 pages ; 24 cm
Contents Contents note continued: 4.Preparing Governments for the Challenges of the 21st Century -- Serving Beyond the Predictable: Emergence -- Anticipative Capacity -- Inventive Capacity -- Learning from Practice: HIV/AIDS (Brazil) -- Learning from Practice: The Truth and Reconciliation Process (South Africa) -- Innovative Society -- Learning from Practice: The NorthLight School Experiment (Singapore) -- Building Resilience -- Learning from Practice: The Victorian Bushfire Reconstruction and Recovery Authority (Australia) -- Public Policies and Resilience -- Learning from Practice: Rotterdam Tarwewijk, a Resilient Neighbourhood? (the Netherlands) -- Adaptive Capacity -- Learning from Practice: SARS Revisited, Insight from Singapore (Singapore) -- 5.Government Fit for the Future -- A Solid Foundation -- Accountability Revisited -- Compliance Revisited -- Public Organizations as Co-operation Platforms -- Public Organizations as Innovation Platforms --
Contents note continued: 9.Bolsa Familia Program: Funding Families for Development -- Social Policy in Brazil: A Brief Historical Context -- Formative Years: From Local Level Initiatives to a National Policy -- From Early Stages to Permanent National Policy -- Documented Impact -- 10.Vision, Collaboration, Persistence and Hard Work: The Canadian Federal Government's Homelessness Partnering Strategy -- Homelessness in Canada -- The Homelessness Partnering Strategy -- Practical Learnings -- New Synthesis Learnings -- 11.Public Safety Centres in the Netherlands -- Policy Context -- Outline of the Public Safety Centres in Practice -- Concluding Reflections -- 12.Victorian Bushfire Reconstruction and Recovery Authority: A Case Study on Agility and Resilience -- Victorian Bushfire Reconstruction Authority: Early Establishment -- Community-led Recovery -- Operational Challenges -- Governance Challenges -- 13.Workfare in Singapore -- How It All Began... --
Contents note continued: Making Innovation Possible by Taking Incremental Steps -- Conclusion -- 14.Citizen-centred Public Services: Designing for Complex Outcomes -- Total Place -- Croydon Total Place Pilot -- Swindon Family Life -- Lessons from the Cases -- pt. Three The New Synthesis Journey -- 15.The New Synthesis Journey -- Setting the Stage -- The Mobilization Phase -- The Convergence Phase -- 16.The Netherlands Roundtable -- Perspectives on Resilience -- Implications for Government in Fostering Resilience -- Perspectives on Emergence -- Implications of Emergence for Government -- 17.The Canada Roundtable -- Achieving Societal and Civic Results -- Achieving Results of High Public Value -- Public Engagement as a Contributor to Public Results -- Disentangling Compliance and Performance -- 18.The Brazil Roundtable -- A Search for Balance -- Practical Explorations -- Summary of Findings -- 19.The Singapore Roundtable -- Exploration and Anticipation --
Contents note continued: Public Policies as Experimentation Platforms -- Learning from Practice: National Health Conferences and Participatory Processes (Brazil) -- Learning from Practice: Paediatric Complex Care, Taming of the Queue (Canada) -- Public Services as Co-production Platforms -- Learning from Practice: From "Care Trap" to "As Long as Possible in Your Own life" (Denmark) -- 6.The New Synthesis Journey Continues -- A Narrative -- An Adaptive System of Government -- And, the Journey Continues... -- pt. Two Case Studies: Bridging Theory and Practice -- 7.The Changing Reality of Practice -- Achieving Public Results -- Public Results as Collective Enterprise -- Resilience -- Exploration, Experimentation and Learning-by-doing -- 8.The Story of the Singapore Prison Service: From Custodians of Prisoners to Captains of Life -- Changing From Within -- Harnessing the Collective Efforts of Society -- Organizational, Public and Societal Outcomes --
Contents note continued: Social Innovation and Co-production -- Experimentation -- The Enabling Role of Information and Communications Technology -- Adaptive Capacity -- 20.The United Kingdom Roundtable -- Citizen-focused Public Service -- Open Government -- Shared Public Accountability -- Future Leaders -- 21.Group Discussions in Australia and New Zealand
Machine generated contents note: pt. One Exploring the New Frontiers of Public Administration -- 1.Public Administration: Not Entirely of the Past and Not Yet of the Future -- Public Administration -- The Formative Years -- Thirty Years of Reforms -- Widening Gaps -- Open System of Governance -- 2.What is Different About Serving in the 21st Century? -- Difficult, Complicated, Complex -- Citizens as Creators of Public Value -- Serving Beyond the Predictable -- 3.A New Synthesis of Public Administration -- An Enabling Framework -- A Broader Definition of Public Results -- Learning from Practice: The Singapore Prison Service Case (Singapore) -- Learning from Practice: The Bolsa Familia Case (Brazil) -- An Expanded View of the Role of Government -- Learning from Practice: Public Safety Centres (the Netherlands) -- Leveraging the Collective Power -- Learning from Practice: The Homelessness Partnering Strategy (Canada) -- Public Administration as a Co-evolving System --
Notes In an increasingly interconnected environment, shocks, crises, cascading failures, and surprising breakthroughs are features of our age. The ability to anticipate, intervene, innovate, and adapt is now seen as essential for governments. Public officials serve in an expanded public space that is being reshaped by the rise of social networking and modern information and communication technologies. The desired results on many public issues exceed the reach and resources of government
Bibliography Includes bibliographical references (pages 379-408) and index
Subject Public administration -- Case studies.
Public administration -- History -- 21st century.
Public administration -- Philosophy.
Public administration -- 21st century.
Genre/Form Case studies.
Author Queen's University (Kingston, Ont.). School of Policy Studies.
LC no. 2011514989
ISBN 1553393120 (paperback)
1553393139 (bound)
9781553393122 (paperback)
9781553393139 (bound)
Other Titles Serving in the twenty-first century