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Book Cover
Book
Author Marfleet, Frieda, author

Title National skill set for effective case management in Australia and New Zealand : skills workbook / Frieda Marfleet
Published [Cairns, Queensland]: Case Management Society of Australia and New Zealand, 2015
©2015

Copies

Location Call no. Vol. Availability
 MELB  361.320994 Mar/Nss  AVAILABLE
Description 90 pages ; 30 cm
Summary The National skill set for effective case management in Australia and New Zealand: skills workbook, identifies the key skills for effective case management, in Australia and New Zealand, and aligns these skills to the national standards of practice for case management and the national code of ethics for case management. Developed by the Case Management Society of Australia and New Zealand (CMSA), for the case management practitioner, supervisor and agency, the NSSW is both a companion resource for CMSA training and a practical hands-on learning resource for the professional development of the Certified Case Manager™, individual case manager and/or case management teams. Providing a national quality framework for case management practice, the NSSW maps the key skills for effective case management against each of the four (4) National Standards of Practice for Australia and New Zealand, and catalogues both unskilled and skilled case management practices within the National Key Skill Set Matrix. An essential resource for all practitioners and agencies, the NSSW workbook provides the reader with an introduction to the NSSW scope, purpose, interpretation and instructions for its implementation. The inclusion of the four (4) NSSW records provides the case manager with the necessary tools to map their progress and completion of the workbook and serves as a record of the practioners key learnings and identified areas for further review and action. With seventy four (74) comprehensive reflective practice exercises and ample space for the practioners written responses, this dynamic resource guides and challenges the case manager to reflect on their day-to-day practice, knowledge and experience to candidly identify any discrepancy in their skills to the minimum (satisfactory) practice standard for case management in Australia and New Zealand. This process assists the case manager to recognise any areas of future skill development and advancement. -- publisher website
Notes Cover title
Bibliography Includes bibliographical references (page 90)
Subject Social case work.
Social case work -- Standards -- Australia.
Social workers -- Professional ethics -- Australia.
Author Case Management Society of Australia and New Zealand, issuing body
ISBN 9780646935416