Community servies - an industry to be reckoned with / Helen Disney & Lyla Rogan -- The structure and dimensions of the community / Mark Lyons -- Charity, entitlements or social rights / David Cappo & Chris Carlile -- Women's contribution to community services / Wendy Weeks -- Rural Australia : people, policies and servies / Michael Collingridge & Peter Dunn -- If only you'd change your name / Erin Wilson -- Community services - changing communities / Cheryl Phillips -- Community management - a model in crisis? / Julie Nyland -- A framework to support community organisations / Adam Farrar -- Out of the melting pot / Elizabeth Morgan -- When holding hands in not enough / Peter Hall -- Quality and accountability in community services / Maria Harries