Title Conciliation in healthcare : managing and resolving complaints and conflict / Anne Ward Platt ; foreword by Sir Liam Donaldson

Published Abingdon : Radcliffe, 2008

Copies

Location	Call no.	Vol.	Availability
WATERFT HEALTH	362.10680941 Pla/Cih		AVAILABLE

Description xii, 129 pages ; 25 cm Bibliography Includes bibliographical references and index Subject Health facilities -- Complaints against -- Great Britain. Conciliation (Civil procedure) -- Great Britain. Complaints (Administrative procedure) -- Great Britain. Health services administration -- Great Britain. ISBN 9781846190858 (paperback) 1846190851 (paperback)

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