Conflict management in police-citizen interactions / Helen Braithwaite, Neil Brewer, Peter Strelan, School of Psychology, The Flinders Univeristy of South Australia
1. Determinants of conflict in police-citizen interactions: previous research -- 2. Recent behavioural studies of police-citizen interactions: relevant methology -- 3. How officer behaviour affects the outcome of police-citizen interactions: findings from recent behavioural studies -- 4. Managing police-citizen interactions: multiple scenarios of 'skilled' and 'unskilled' behaviour -- 5. Using this book: some guidelines for students and instructors