Introduction -- Strategic management and systems thinking -- Managing increasingly complex institutions -- Purposes: redesigning the curriculum at the college of new jersey -- With Matthew Harley -- Structure: rethinking the setting for teaching mathematics at Virginia Tech -- With Kelly A. Ward -- Governance: enterprise resource planning implementation at Valley City State University -- With Adrianna J. Kezar -- Policies: enhancing faculty scholarship and integrating students research into the curriculum at Lagrange College -- With Kathleen Shaw -- Processes: improving the retention of students at Paul D. Camp Community College -- With Christopher C. Morphew -- Information: tuition discounting at the University of Redlands -- With Kevin Kinser -- Infrastructure: maintaining quality with static resources at Seminole Community College -- With Lisa E. Wolf-Wendel -- Culture: invigorating undergraduate education at the University Of Georgia -- With Greg Dubrow
