Pt. 1. Context -- 1. The origins of the knowledge media -- 2. Forces driving educational change -- 3. Learning in an electronic environment -- Pt. 2. Implementation -- 4. Counting the cost -- 5. A cost or an investment? -- 6. Re-engineering technological infrastructure -- 7. Re-skilling and supporting staff -- 8. Reorienting the teaching programme -- 9. Reorganizing learner support services -- 10. Developing an evaluation strategy -- 11. Managing the transition -- Pt. 3. Quality improvement -- 12. Improving the quality of online learning programmes -- Pt. 4. The future -- 13. Anticipating tomorrow's innovations