Introduction -- Phase One: System-level assessment -- Phase Two: Assessing how well providers meet customers' needs -- Choosing the right model for Phase Two -- Three steps for assesing providers -- Conclusions and recommendations
Notes
"Prepared ... in cooperation with ERIC Clearinghouse on Higher Education, the George Washington University, Association for the Study of Higher Education, Graduate School of Education and Human Development, the George Washington University."
Bibliography
Includes bibliographical references (pages 163-171) and index
