Ten reasons you need to read this book -- Tips to keep new patients and build your practice -- Patient personalities and how they affect your practice -- Louder than words: what your body language says to patients -- Listening techniques for faster, more accurate diagnoses -- Explanations that patients understand and remember -- Communicating about medications -- Effectively interacting with the patient's family -- Communicating across borders and language barriers
Bibliography
Includes bibliographical references (pages 247-253) and index
